Confirmed Service Customer
Personnel were polite and helpful and the service was done as requested. However, I had the tires rotated on the vehicle during this visit. The vehicle developed a vibration afterwards. I had already scheduled a return visit to have another repair made. While at the second visit I asked if the tires had been balanced when they were rotated. Turns out they weren't because that is not routine in your shop. I had the tires balanced for an additional fee. This would have required another appointment had I not already scheduled the other repair work previously. Bottom line, I think that tire balancing should always be part of a tire rotation at a professional shop and would have been nice to know that it is not included routinely. I found this to be poor customer service and an added inconvenience.
Norm R.
PRESCOTT,
AZ
Business Response
Norm, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (928) 445-7350 to discuss your concerns, as your satisfaction is of utmost importance to us.
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