291 Reviews Found
Confirmed Sales Customer
Perfect! Andrew picked out a car for me, said don���t worry it���s yours! He face-timed with me and did a walk around of my Envision. Perfect experience from start to finish !!!!
Lansing B.
BULLHEAD CITY
Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
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Business Response
We're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Friendly quick and professional service. Thanks!
Jim M.
PRESCOTT
Business Response
It is great to hear everything was done quickly and to your satisfaction! Thank you for choosing Findlay Buick GMC Prescott and we hope to see you again.
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Confirmed Service Customer
I was in and out from having my car serviced in less then an hour, very good service I have always had good service at Findlay's
Jerry C.
PRESCOTT
Business Response
We're glad everything was completed quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Excellent customer service! Fast, knowledgeable, and friendly.Thank you Findlay Buick GMC.
Ryan M.
PRESCOTT
Business Response
Hi, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Sales Customer
I had a special need to serve by my new vehicle and the professional staff at Finlay provided the vehicle that provided the answer to that need.
Marvin S.
CHINO VALLEY
Business Response
Hi there, we are very happy to have provided you with such a positive experience! Thank you for choosing Findlay Buick GMC Prescott and we hope to see you again.
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Business Response
Hi, thanks for your kind comments about our team. We're glad Jason could help! If you have any further questions, please give us a call. We're always happy to assist. Take care!
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Confirmed Sales Customer
Thanks for stepping up and offering to bring my Yukon to me without me asking and make the sale super easy. John was great
Jeremy L.
MURRIETA
Business Response
Hi, congratulations on your new vehicle! We're pleased to know our team was able to exceed your expectations and really help you out. If you ever need anything else from us, please feel free to give us a call or stop by. We're always happy to help. Have an awesome day!
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Confirmed Service Customer
It was an emergency situation and Jason was able to get me in right away on short notice. They completed the work 5 hours ahead of schedule and my vehicle is running perfectly.
Todd T.
PRESCOTT
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Hi there, we are very happy to have provided you with such a positive experience. Please don't hesitate to reach out if there's anything additional we can do for you. We look forward to your next visit. Safe travels!
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Confirmed Service Customer
Mr. Roos was very helpful for my initial visit to your service area. He took the time to explain all of my options and approximately how long my vehicle would be in for service and preventative maintenance. The parts were out of stock but he had the vehicle finished by noon on the following day. A very good first experience; very helpful and thorough. Thank you!
Leon D.
PRESCOTT
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Findlay Buick GMC Prescott and we hope to see you again soon!
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Confirmed Sales Customer
We have purchased all of our vehicles from Bob Rasmussen over the past 20+ years. I know that he's in Toyota, I purchased my last 4 cars from him but we wanted a Yukon and were specific in what we wanted. Bob worked hard with the GM Manager Jamal and went out at got it. I really appreciated the help of Alex Grijalva and Cimeron Freitas at our delivery. They made sure the paperwork was smooth and we understood the vehicle. It was a team effort and I appreciate getting exactly what we were looking for.
Holly M.
COTTONWOOD
Business Response
Hi, congratulations on your new vehicle! We're pleased to know our team was able to exceed your expectations and really help you out. If you ever need anything else from us, please feel free to give us a call or stop by. We're always happy to help. Have an awesome day!
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Confirmed Service Customer
I had a horrible experience with another dealership on the first service of my 2020 GMC Denali. Finlay GMC corrected what they missed and also noted there were three service bulletins on my vehicle that the prior dealership neglected to tell me. Findlay GMC scheduled to get these corrected right away, which was during this visit on 6/22. All went well and the vehicle was ready within the timeframe estimated. One of the service bulletins was to remove a heat shield on a DEF sensor that could possibly hold debris and accelerate corrosion on the sensor. I chose to leave the heat shield on and it was not a problem. Thank you to Jason and Brian for taking good care of me.
Ken S.
PRESCOTT
Business Response
Wow, it's experiences like yours that really keep us motivated! We are very happy we could provide you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
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Business Response
We're glad everything was completed quickly and to your satisfaction! We hope to be of service to you again in the future. Best wishes, Findlay Buick GMC Prescott
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Confirmed Service Customer
I appreciate the free pick up and delivery for my service appointment. However, I sent a coupon with the guy who picked up my car and mentioned the free car wash coupon. He said he would take the coupons and apply any that were valid. I did not receive a free car wash. I am also disappointed that the interior of my car was not sanitized in these times.
Lisa M.
PRESCOTT VALLEY
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (928) 445-7350 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Business Response
Hi there, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
I am a loyal, but infrequent, customer of the Findlay service department. When I discovered a flat tire at night and had a very important meeting 120 miles away in the morning, Jason worked me into the busy schedule, and I arrived at the meeting in time. Great Service and Great People. (Our town has little in the way of automobile service at night and I am 78 years old and can no longer break a tire from the rim, properly apply a patch, remount, and rebalance, a tire myself.)
Robert H.
PRESCOTT
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
My vehicle was in the service dept. I was charged a large sum to change a part that wasn't bad, when I brought my vehicle back, it sat for almost 10 days, they claim it was fixed the 2 day but had the wrong phone number for me (which I had rec'd texts & emails from them the week prior) when I finally went to see what was going on with my vehicle, they said it was fixed the 2nd time, refunded all my money from my 1st visit and sent me on my way. No sooner than I could get home, my notification lights were coming on. The fixed nothing! Very frustrating.
Kelly B.
CHINO VALLEY
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (928) 445-7350 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.