312 Reviews Found
Confirmed Service Customer
Same faces, same treatment, this is after all the 2. lease for me.
Christine C.
PRESCOTT
Business Response
Thank you for choosing Findlay Buick GMC as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Jason, was great, explained the results and delivered sooner than expected.
Rocky J.
PRESCOTT
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
Walked in greeted with smiles was able to get taken care of right away
Rodney D.
PRESCOTT VLY
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (928) 208-4916 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Service Customer
Jason did an awesome job in taking care of all my service needs. He is always professional and friendly.
Diana H.
PRESCOT VALLEY
Business Response
Hi there, thank you; we appreciate your feedback! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
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Confirmed Service Customer
I still have not received a respond from the dearlership they could have text me the answer I ask them .. for me the not for the customer.
Edward G.
CHINO VALLEY
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (928) 208-4916 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Service Customer
Deliverd on time with estimated time so I could make me next appointment.
David S.
PRESCOTT
Business Response
Thank you for choosing Findlay Buick GMC as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Jason and Brian and team went way out of their way to get tires for my Acadia on super short notice - we were traveling across country in the morning and they were concerned for our safety. Amazing team - thank you for working a miracle turn around time.
Christine T.
PRESCOTT
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! Your satisfaction is important to us, so we want to sincerely thank you for choosing Findlay Buick GMC and we hope to see you again soon!
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Confirmed Service Customer
O brought my 2006 GMC Duramax in for engine replacement. The job was done beyond my expectations. And for much less money than I thought. Great job!!
Jess P.
HUMBOLT
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
The salespeople and finance manager have very poor values and respect for Seniors. . They treat senior citizens as if they are suffering from dementia, and use that in their explanations of pricing the car they are interested in. Example "I never told you that!", or,after they wear you out for a full day. " I told you it was $1500 down, don't you remember?, just sign here" Or when wanting to return the car due to what is experienced as poor service.. "The finance people will never agree to that!" But when speaking to the finance people, they were absolutely great and agreed that "I went through Hell. The Store General Manager was the only person who treated me with "genuine" respect. And listened sincerely when I explained how his 'great team" really wasn't what he thought. If I wanted to take the time I would also like to tell you about the "Bait and switch" they tried on me at the beginning of my experience with them..
Betty D.
PRESCOTT
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (928) 208-4916 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Sales Customer
The team at Findlay GMC took great care of our family. Jeff Bonnar was outstanding in helping us, especially with our world class delivery.
Tiphani H.
PRESCOTT
Business Response
Thanks for highlighting some of our staff who helped make this such a great experience! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
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Confirmed Service Customer
I've had nothing but excellent service from the service department!! Recently had my second oil change ( I drive 45 miles) and had a nail in my tire. They took care of it while I was there with no charge!!!! Great guys Prescott service department!!
Crispin B.
COTTONWOOD
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. If you're ever in need of more help, please let us know!
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Confirmed Service Customer
Quick and professional!! Jason Patton and Brian Roos exceeded my expectations. Will be using this department for all my service needs. Thanks Findlay Buick GMC!
Jessica C.
PRESCOTT
Business Response
Thank you Jessica for the great review! My team and I are happy to provide exceptional service to our customers. We look forward to helping you in the future, thank you for choosing Findlay Buick GMC for your service needs.
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Confirmed Service Customer
Jason was very friendly and helpful, which is what I expect from a service writer since I had 8 years of service writing experience. My vehicle was serviced in a reasonable time and Jason went over everything that was checked during the service. The only thing I was disappointed in is that I have one of the free car wash coupons from my certified pre-owned package and Jason told me he was sorry but Findlay was the only new car dealership in the area that didn't have a car wash. Why?
Robert G.
CHINO VALLEY
Business Response
We appreciate your review Robert. Jason is correct, we do not have a car wash here on the property. However, if you can drop your vehicle off with us on your next service I will have the exterior washed for you. We may not be able to do this every visit but I would like to extend the offer to you for your next time in.
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Confirmed Service Customer
They were quick and efficient and handled it immediately. Thank you
Thelma H.
PRESCOTT
Business Response
We're glad everything was completed quickly and to your satisfaction! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Sales Customer
Great experience overall. This is my second vehicle purchase from Findlay Buick, both times with Jeffrey Bonner as the salesman. Very professional, knows his product and conducts business with no high pressure tactics.
Stephen P.
PRESCOTT
Business Response
Thank you for choosing Findlay Buick GMC as your first choice for all your automotive needs! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
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Confirmed Sales Customer
This dealership is awesome , got me out of a bad navigator and into a beautiful GMC truck with no money down.
Heather D.
HUACHUCA CITY
Business Response
Thank you for choosing Findlay Buick GMC as your first choice for all your automotive needs! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
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Confirmed Service Customer
Jason was great to work with, the process was fast and easy.
Danille M.
WILLIAMS
Business Response
Jason is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Great service friendly people and it didnt take too long!
Patricia P.
PRESCOTT
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Confirmed Service Customer
Everyone I dealt with was helpful, courteous,and answered my questions completely. It was a good experience.
Carol P.
PRESCOTT
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.