Customer Reviews

Everyone was so nice, Alex bent over backwards for us he listened to what I wanted and got me my perfect car. my son bought a car here the week after we did. I recommend them to anybody and Alex was awesome he stayed late to help us.

Charles and Teresa were great to work with.

Great job—completed the repair work an hour earlier than promised and for $350 less than quoted. Thanks!

Great service friendly staff and the work was done in the time I was told it would be

Personnel were polite and helpful and the service was done as requested. However, I had the tires rotated on the vehicle during this visit. The vehicle developed a vibration afterwards. I had already scheduled a return visit to have another repair made. While at the second visit I asked if the tires had been balanced when they were rotated. Turns out they weren't because that is not routine in your shop. I had the tires balanced for an additional fee. This would have required another appointment had I not already scheduled the other repair work previously. Bottom line, I think that tire balancing should always be part of a tire rotation at a professional shop and would have been nice to know that it is not included routinely. I found this to be poor customer service and an added inconvenience.

All went real well, every one was great to us . Service advisor Troy Bloomer knew what had to be done and did very well, Good Service Advisor. Will be back.

Always professional. Always thorough.

60k mile service - quick, friendly service. After getting home, noticed leak from read differential. Contacted service department and they got me in ASAP and quickly resolved the issue.

Just want to give a shout out to Findlay Buick GMC of Prescott. These guys were amazing to deal with in the service Dept. After having a major blow out with my local Chevy dealer that I have been using for 18years. (They are going through a personal change and employee issues). Chevrolet recommended I go to my local GMC dealer. All I can say is it is amazing how customer service can change your opinion of a brand both good or bad. I will never step foot in my local Chevy dealer again and it was to a point where I was going have to get rid of the Chevy brand 20 car fleet on mine do to poor service and go with another American Brand. I have been a life long Chevy man. So if you find yourself in my position with a Chevy and not receiving good customer service go see Cody in the GMC service Dept.

I went in for me 60,000 mile service on my 2020 canyon, I was happy with the quality of work and with the sales/service associates. I was a little disappointed that such an expensive maintenance was due on the truck only 5000 miles after I purchased it. I would’ve thought that those kinds of things were just taken care of before the vehicle was sold. However, overall, my experience with Findley has always been positive.

Friendly, knowledgeable service writers, fast efficient service. All employees are cordial.

Did good job..Thanks Cody service, and Aaron GM

Started on time, finished quickly, performed the service as requested; what more could anyone ask for?

Very knowledgeable staff

Bryant Colton did an excellent job in selling this car. I was very pleased with his thoroughness in explaining the various features of the car. The only thing the dealership should examine is the background music playing. Not conducive to working through the details of the sale and financing.

This review is not about the service performed. The sewrvice performed was, as always, quick and easy. However this dealership used to send service discount coupons through the mail, which we received regularly but no longer receive. I have asked about this at every visit and have been told that all coupons now come via e-mail, no problem EXCEPT I have given the service writers my e-mail address on at least 4 different occasions, at the next service visit I ask about the coupons, they look at my account, and there is no e-mail address on file SO it gets added again and again and again. I have yet to receive an email with the promised discount coupon. The 5% off I have been offered since I dont have a coupon is a joke.

Cody was very thorough and helpful with my check out.

Dillion my salesperson was very knowledgeable. He took the extra time to make sure that I was completely satisfied with my purchase.

Awesome group

Bryant was great, he kept us entertained during the long process. We were a little disappointed in the rate that we got having very good credit, and no incentives at all on the vehicle we purchased.