187 Reviews Found
Confirmed Service Customer
Friendly service. Felt my being there was appreciated.
Dayle D.
PRESCOTT VALLEY
Business Response
Hi, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, Findlay Buick GMC Prescott
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Business Response
Hi, thank you for the high star rating! We look forward to your next visit! Take care!
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Confirmed Service Customer
Friendly, professional service department. Jason was great and explained everything that was going to be serviced on my vehicle.
Gayle W.
PRESCOTT
Business Response
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Sales Customer
It was great, stress free. Everyone there made it an enjoyable experience.
Rebecca H.
PRESCOTT VALLEY
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Thank you for choosing Findlay Buick GMC Prescott and we hope to see you again.
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Confirmed Service Customer
Excellent customer service by Service Director Brian at the Prescott dealership. He assisted with a Shift to Park issue we were having with our 2018 Acadia Denali. Thanks so much Brian and GMC
Lois F.
PRESCOTT VALLEY
Business Response
Hi, thank you for your kind review; we are happy to pass along your comments to Brian here at Findlay Buick GMC Prescott! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
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Confirmed Service Customer
thorough job and prompt would certainly recommend.
Kennon M.
PRESCOTT VALLEY
Business Response
Hi there, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!
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Confirmed Service Customer
Friendly, helpful! It made me feel important!
Philip K.
PRESCOTT
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Findlay Buick GMC Prescott and we hope to see you again soon!
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Confirmed Service Customer
Scheduled service no issues. No one really skilled with infotainment questions.
David S.
PRESCOTT
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to us at (928) 202-4752 so we can assist you further.
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Confirmed Service Customer
Acknowledged me at once and was updating all during the appointment.
Clarence C.
DEWEY
Business Response
Hi, We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Service Customer
Service deptment made an error , put the wrong size tire on our car. We got home and discovered it and called the service dept. they had us drive the car back to check it. Then sent us home while they ordered one. Then we would come back to have in mounted. They should have ordered the tire and then had us come in. Not suppose to drive an all wheel vehicle with different size tires. The extra trip put an extra 50 miles on the car unnecessarily. When they got the tire they said they had no available time to put it on. Now we will be without the car until sometime next week. Great way to treat loyal customers who have bought several vehicles and had service done many times. That will probably change!!
Janet H.
DEWEY
Business Response
Hi, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We'd like the opportunity to discuss this with you. Please reach out to us at (928) 202-4752 at your earliest convenience to discuss how we can turn your experience into a positive one. Take care!
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Confirmed Service Customer
I feel like I was severely gouged by your service depth. I am completely satisfied with the help I recieved from Troy the service writer. Charging me 2 hour's to install kicker sound system in the tailgate which has only one wire to connect it to power is a complete ripoff!
James H.
PRESCOTT
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Take care!
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Business Response
Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
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Confirmed Service Customer
Thanks to everyone at Findlay for your great service.
Elyssa B.
CAVE CREEK
Business Response
Hello, we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Business Response
Hi there! We're so happy we were able to help you out! Thank you for choosing Findlay Buick GMC Prescott and we hope to see you again.
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Confirmed Service Customer
Dealer installed 1๏ฟฝ๏ฟฝ๏ฟฝ leveling kit and 2 skid plates on my 2021 GMC Canyon AT4. Work was done in one day with no issues. Courtesy shuttle to home. Employees were courteous and helpful.
Russell L.
PRESCOTT
Business Response
Hi, our staff is committed to providing each of our clients with the best automotive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
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Confirmed Sales Customer
Great staff. Not too "salesy"! Very informative and got us in and out quickly. I would highly recommend!
Monica T.
PRESCOTT VALLEY
Business Response
Hello there, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
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Business Response
Hi, we're glad to hear you found our staff was so knowledgeable and helpful! We are always more than happy to assist you if anything else comes up. Take care!
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Confirmed Sales Customer
As a senior citizen I have purchased many cars over the years. Findlay GMC is without question the best experience in new car purchase I have ever had. The customer service from sales to finance to service to General Mgr was well beyond what is expected. The customer service focus is part of Findlay Corporate Culture. Our sales person was John Nagle who exemplified that culture with attention to detail and follow through. Our experience was a total non-pressure sale and we are more than happy with the result. We were impressed that the General Mgr Jamaal McCoy came out to greet us and congratulate us. Our next purchase will certainly start and end with Findlay GMC.
Patricia O.
PRESCOTT
Business Response
Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
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Confirmed Service Customer
Just a very personnel and professional service.
Bruce B.
PRESCOTT
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Thank you for choosing Findlay Buick GMC Prescott and we hope to see you again.
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Confirmed Service Customer
This is the best dealer and service that I have had the opportunity to experience. You are treated like an old friend and the emphasis is on maintaining your vehicle. The service manager took the time to speak with me even though I knew he had a very full schedule. I have never felt like I was being sold something, just simply advised on what would be necessary or optimal. Thank you so much!!
Leon D.
PRESCOTT
Business Response
Hi, we always want to hear back from our clients and we're glad you had such a positive experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.