190 Reviews Found
Confirmed Service Customer
Tanya with the collision department was amazing She got me in there took care of me. My truck was perfect when I got it back. She was so respectful and to top it off when I got in my truck. I had a personally written. Thank you, card from Tanya, thanking me for coming in to GMC I have never been to a dealership where I was treated this good. It was amazing. I will be telling everybody about Prescott. GMC and Tanya, thank you, Tanya Very much for everything you did for me.
Albert P.
CHIN VALLEY
![2016 GMC Sierra 2500 HD 1GT12TE8XGF239867](https://inv.assets.ansira.net/evox/color_0640_032/10930/10930_cc0640_032_9V5.jpg)
Business Response
Albert, we're happy you found our staff to be so supportive during your experience here at Findlay Buick GMC Prescott. Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
I did not feel important even though this is the second vehicle I have brought to this dealer. I have brought my vehicles here for service for at least 3 years. This last service appointment was disappointing. I made an appointment on a Wednesday (when they weren't hacked so they were able to make service appointments). I arrived two days later (Friday) after driving for an hour, to learn that the dealership was hacked and they could not perform my service appointment. Troy (front desk) informed me they were all at work, but couldn't perform any functions. One of those functions was not making a phone call to inform me they would not be able to keep the appointment. There was no apology for my unnecessary drive there and back. During the service, I was shown a lug nut (?) that was on my tire, but had been stripped when my tires were rotated. It took 3 service technicians and Troy to question me as to where my oil was changed last. I informed them it had been done there. According to Troy's computer, my oil was last changed there in March of 2023. I questioned him as to why they would put a sticker on the inside of my windshield informing me I would need to change the oil in 11 months! Troy was looking at the previous vehicle I brought there. I had to be adamant about the oil service or I would not have been treated with what respect I did receive. When they realized they were the technicians who had stripped the nut, one of the technicians (tall, dark-haired) threw it into the trash can with force. Troy said it was their issue, so they would pay the $15.00 to replace the part. As I drove off the lot, I turned my air conditioner on and it sounded like a 747 engine in my vehicle. I drove back to the dealer and stated the issue (the technician had not completely vacuumed the inside where he changed the filter). After I drove for about 15 miles, I turned the radio on and they had messed up my face. Fortunately, I was able to fix it. GMC FINDLAY IN PRESCOTT, AZ HAS OFFICIALLY LOST MY BUSINESS.
Rebecca W.
RIMROCK
![2016 GMC Yukon 1GKS1BKC2GR136200](https://inv.assets.ansira.net/evox/color_0640_032/10695/10695_cc0640_032_G1C.jpg)
Business Response
Rebecca, we are disappointed to learn of your experience here at Findlay Buick GMC Prescott, but will take this opportunity to improve. If you are willing to give us another chance, please contact us at (928) 499-7298 so we can understand your situation better in order to try and turn your experience around. Thank you, Findlay Buick GMC Prescott
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Confirmed Service Customer
Got my recall item taken care of. Was at the dealer less than 1 hour .
Carl J.
PRESCOTT VALLEY
![2021 GMC Sierra 3500HD 1GT49WEY5MF122087](https://api.sincrod.com/social/1.0/image/caravatar.png)
Business Response
It is great to hear everything was done quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
My experience at the Service Dept was excellent as usual.
Kenneth D.
PRESCOTT
![2020 GMC Canyon 1GTP6EE14L1144810](https://inv.assets.ansira.net/evox/color_0640_032/13872/13872_cc0640_032_9V5.jpg)
Business Response
Kenneth, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
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Confirmed Service Customer
Cody and all your members are very kind and helpful to any questions I have thank you all
Marcela Q.
ASHFORK
![2018 Chevrolet Malibu 1G1ZD5ST5JF163136](https://inv.assets.ansira.net/evox/color_0640_032/12122/12122_cc0640_032_G1M.jpg)
Business Response
Marcela, we're so happy we were able to help you out! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
I brought my Yukon in because it was over heating. Troy and the team ran diagnostics and found out that it the thermostat was closed and the temperature setting was bad. I had previously taken it in to an auto shop and they said I needed a whole new radiator system and the cost would be $2,400 with tax. Troy got me out of the door for under $800, and I've already made it down to Phoenix twice in 110�� plus weather and absolutely no problems. Thanks Team Findlay!
Brian L.
PRESCOTT
![2017 GMC Yukon XL 1GKS2GKC9HR134648](https://inv.assets.ansira.net/evox/color_0640_032/11631/11631_cc0640_032_G1E.jpg)
Business Response
Brian, we're happy you found our staff to be so supportive during your experience here at Findlay Buick GMC Prescott. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Made an appt to have my oil changed and tires rotated. Drove 89 miles to Findlay to have this done. They told me they rotated the tires, but they did not do it. I marked the tires before they took it. Drove 89miles back to my home. I won't be back.
Thomas G.
PINE
![2020 Chevrolet Tahoe 1GNSKCKJ7LR133808](https://inv.assets.ansira.net/evox/color_0640_032/13761/13761_cc0640_032_9V5.jpg)
Business Response
Thomas, thank you for taking the time to leave us feedback about your experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (928) 499-7298. We look forward to hearing from you.
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Confirmed Service Customer
You left my Dipstick out and oil spit out all over my engine compartment. I had to stop on the I-17 Freeway and to find out what had happened to my vehicle. The nonattention to detail put me and my family in harm's way. This is not the way to gain trust in your customers. We depend on your expertise to maintain our vehicles. Very Disappointed.
Joseph G.
PRESCOTT VALLEY
![2020 GMC Sierra 1500 1GTU9EET1LZ158807](https://inv.assets.ansira.net/evox/color_0640_032/14047/14047_cc0640_032_9V5.jpg)
Business Response
Joseph, we regret your most recent visit with us was not up to the standards we strive for. Here at Findlay Buick GMC Prescott, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (928) 499-7298 to discuss ways we can better serve you in the future.
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Confirmed Sales Customer
Everyone was friendly, professional, and knowledgeable. This was one of the most stress free and easy vehicle purchase ever.
Cory T.
PAULDEN
![2024 GMC Sierra 1500 1GTUUCED0RZ248101](https://inv.assets.ansira.net/evox/color_0640_032/54034/54034_cc0640_032_5IR.jpg)
Business Response
Cory, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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![2024 GMC Canyon 1GTP6EEK5R1162525](https://api.sincrod.com/social/1.0/image/caravatar.png)
Business Response
Darryl, your satisfaction is important to us, so we want to sincerely thank you for choosing Findlay Buick GMC Prescott and we hope to see you again soon!
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Confirmed Service Customer
In and out for an oil change, wish it was a little less expensive.
Dorothy S.
PRESCOTT
![2014 Buick Enclave 5GAKVCKD0EJ370850](https://inv.assets.ansira.net/evox/color_0640_032/9464/9464_cc0640_032_17U.jpg)
Business Response
Dorothy, we really appreciate your feedback! If you're ever in need of more help, please let us know!
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Confirmed Service Customer
Informative service professionals. Always friendly and helpful.
Vonna H.
PRESCOTT
![2023 Buick Envision LRBFZNR4XPD017179](https://inv.assets.ansira.net/evox/color_0640_032/51747/51747_cc0640_032_G4Q.jpg)
Business Response
Vonna, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
As always, the experience was all that I expected. Fast, efficient and knowledgeable. I have never had an unpleasant experience with anyone at that dealership
Barbara G.
PRESCOTT VALLEY
![2017 Buick LaCrosse 1G4ZS5SS4HU198207](https://inv.assets.ansira.net/evox/color_0640_032/11492/11492_cc0640_032_G1E.jpg)
Business Response
Barbara, your satisfaction is important to us, so we want to sincerely thank you for choosing Findlay Buick GMC Prescott and we hope to see you again soon!
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![2024 GMC Sierra 2500 HD 1GT49XEY0RF410337](https://api.sincrod.com/social/1.0/image/caravatar.png)
Business Response
We're glad to hear you found our staff was so knowledgeable and helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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![2024 GMC Canyon 1GTP6DEK1R1145747](https://api.sincrod.com/social/1.0/image/caravatar.png)
Business Response
Bryan, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
The problem (thermostat) has been fixed. What more could I ask for?
James M.
CORNVILLE
![2020 GMC Acadia 1GKKNPLS5LZ139092](https://inv.assets.ansira.net/evox/color_0640_032/13969/13969_cc0640_032_G1W.jpg)
Business Response
James, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Everyone at the dealership was very kind and welcoming, Teresa was an outstanding sales person!
Jerry M.
DEWEY
![2024 GMC Canyon 1GTP6BEK0R1169512](https://api.sincrod.com/social/1.0/image/caravatar.png)
Business Response
Jerry, we're happy to hear you had such a positive experience with our team! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Everyone is very helpful and pleasant. They took the time to update me.
Gay W.
PAULDEN
![2023 GMC Canyon 1GTP6BEK2P1168472](https://inv.assets.ansira.net/evox/color_0640_032/53281/53281_cc0640_032_GAZ.jpg)
Business Response
We're happy you found our staff to be so supportive during your experience here at Findlay Buick GMC Prescott. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Sales Customer
Brandon was very nice and helpful. Didn’t expect to buy new, went in for used, but bought new.
Barbara L.
CHINO VALLEY
![2024 GMC Terrain 3GKALVEG4RL255429](https://inv.assets.ansira.net/evox/color_0640_032/54254/54254_cc0640_032_G1W.jpg)
Business Response
Barbara, we're glad to hear you found our staff was so knowledgeable and helpful! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
The team may not have rotated my tires during the servicing. I have an identifying mark on the left front wheel that is still in that position. The team is friendly and polite. Thanks, Ron
Ronald C.
PRESCOTT VALLEY
![2022 Chevrolet Silverado 3500 HD 1GC4YTEY2NF242450](https://inv.assets.ansira.net/evox/color_0640_032/52186/52186_cc0640_032_5IR.jpg)
Business Response
Ronald, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call (928) 445-7350. We're always happy to help!